iTunes: Fix iPod or iPhone not detected in Windows 10

Posted on: September 24, 2015 Posted by: gadams9 Comments: 0

iTunes: Fix iPod or iPhone not detected in Windows 10

I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open “Control Panel“.
  3. Select “Hardware and Sound“.
  4. Select “Devices and Printers“.
  5. Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the “Hardware” tab, then click the “Properties” button.
  7. Hardware Properties buttonFrom the “General” tab, select the “Change settings” button.
  8. Change settings buttonSelect the “Driver” tab, then select “Update Driver“.
  9. Update Driver optionChoose “Browse my computer for driver software“.
  10. Browse my computer for driver software optionSelect “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
  11. Apple device driver locationClick “Next” > “Close.

Your Apple device should now be detected successfully within iTunes.